Effective Date: [DD Month YYYY] Last Updated: [DD Month YYYY]
Welcome to Kai Delivered (“we,” “us,” “our,” “Kai Delivered”), accessible at https://kai.microwebstudios.com (the “Site”). These Terms and Conditions (“Terms”) govern your access to and use of the Site and any purchases you make through it. By accessing or using the Site, placing an order, or creating an account, you agree to be bound by these Terms. If you do not agree, please do not use the Site.
1. About Us
Kai Delivered is operated by [Company Legal Name], a business registered in Sri Lanka under registration number [Business Registration Number], with its registered address at [2 Sir Chittampalam A Gardiner Mawatha, Colombo 00200, Sri Lanka / Company’s registered address].
For any questions regarding these Terms, contact us at:
- Email: [[email protected] or business email]
- Phone: +94 112 492 492 / [update if different]
2. Eligibility
You must be at least 18 years old (or the age of legal majority in your jurisdiction) to place an order on this Site. By using the Site, you confirm that you meet this requirement. Certain products (e.g., alcoholic chocolates) may only be purchased and consumed by individuals of legal drinking age in Sri Lanka.
3. Account Registration
To place certain orders, you may need to create an account. You agree to:
- Provide accurate, current, and complete information during registration.
- Keep your login credentials confidential.
- Notify us immediately of any unauthorized use of your account.
We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.
4. Products and Availability
- All products displayed on the Site (cakes, chocolates, platters, family packages, and café items) are subject to availability.
- Product images are for illustrative purposes; actual products may vary slightly in appearance, size, or packaging.
- We reserve the right to discontinue any product, limit order quantities, or refuse any order at our discretion, including in cases of suspected fraud or errors in pricing/description.
- Some products (e.g., alcoholic chocolates) are subject to legal restrictions on sale and delivery. It is your responsibility to ensure you are legally permitted to purchase such items.
5. Pricing and Payment
- All prices are listed in Sri Lankan Rupees (LKR) and are inclusive/exclusive of applicable taxes as indicated at checkout. [Confirm whether prices are tax-inclusive]
- We reserve the right to change prices at any time without prior notice; the price charged will be the price displayed at the time of order confirmation.
- Payment is processed through [Payment gateway name, e.g., PayHere / Stripe / bank transfer / cash on delivery]. By providing payment information, you represent that you are authorized to use the payment method provided.
- Orders are only confirmed once payment has been successfully processed (unless Cash on Delivery is selected, where applicable).
6. Orders, Delivery, and Cancellations
- Orders should be placed with sufficient lead time before the required delivery date, particularly for custom cakes and family packages. Minimum lead times are noted on individual product pages.
- Delivery is currently available within [delivery areas, e.g., Colombo and surrounding areas — list postal codes/zones]. Delivery outside this area may not be possible or may incur additional charges.
- Estimated delivery times are provided in good faith but are not guaranteed. We are not liable for delays caused by circumstances beyond our reasonable control (traffic, weather, incorrect address details, etc.).
- Order cancellations or changes must be requested at least [X hours/days] before the scheduled delivery/collection time by contacting us directly. Orders cancelled after this window may not be eligible for a refund (see our Return & Refund Policy).
- Please refer to our separate Return & Refund Policy for details on damaged, incorrect, or missing items.
7. User Conduct
When using the Site, you agree not to:
- Use the Site for any unlawful purpose or in violation of these Terms.
- Attempt to gain unauthorized access to any part of the Site, other accounts, or systems.
- Upload or transmit viruses, malicious code, or engage in any activity that disrupts the Site’s functioning.
- Submit false, fraudulent, or misleading order or account information.
- Scrape, copy, or reproduce Site content for commercial purposes without our written consent.
8. Intellectual Property
All content on the Site — including text, graphics, logos, images, product photography, and design — is the property of [Company Legal Name] or its licensors and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or create derivative works from this content without our prior written permission.
9. Third-Party Links and Services
The Site may contain links to third-party websites or use third-party services (e.g., payment processors, social media platforms). We are not responsible for the content, policies, or practices of any third-party sites or services.
10. Limitation of Liability
To the fullest extent permitted by law:
- Kai Delivered and its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or products purchased through it.
- Our total liability for any claim arising from an order shall not exceed the amount paid for that order.
- Nothing in these Terms limits liability for matters that cannot be excluded under applicable Sri Lankan law (e.g., liability for gross negligence or fraud).
11. Food Safety and Allergen Disclaimer
- Our products may contain or come into contact with common allergens, including but not limited to nuts, dairy, eggs, gluten, and soy. While we take reasonable care in preparation, we cannot guarantee a completely allergen-free environment.
- Customers with allergies or dietary restrictions should review product descriptions carefully or contact us at [email/phone] before ordering.
- Perishable items should be stored and consumed according to instructions provided at delivery. We are not responsible for issues arising from improper storage or delayed consumption after delivery.
12. Indemnification
You agree to indemnify and hold harmless Kai Delivered, its owners, employees, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from your breach of these Terms or misuse of the Site.
13. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.
14. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts of [City, e.g., Colombo], Sri Lanka.
15. Contact Us
If you have any questions about these Terms, please contact us:
[Company Legal Name] [Company Address] Email: [email] Phone: [phone number]
