Effective Date: [DD Month YYYY] Last Updated: [DD Month YYYY]
[Company Legal Name] (“we,” “us,” “our,” “Kai Delivered”) operates the website https://kai.microwebstudios.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit the Site, create an account, or place an order.
By using the Site, you consent to the practices described in this Privacy Policy.
1. Information We Collect
a) Information You Provide Directly
- Account information: Name, email address, phone number, password (encrypted).
- Order information: Billing and delivery address, order contents, delivery instructions, special requests (e.g., cake messages, allergen notes).
- Payment information: Processed via our third-party payment gateway [Payment gateway name]. We do not store full card details on our servers.
- Communications: Information you provide when contacting us via email, phone, or contact forms.
b) Information Collected Automatically
- Usage data: Pages visited, time spent on the Site, browser type, device type, IP address, and referring URLs.
- Cookies and similar technologies: Used to maintain your cart, remember preferences, and analyze Site traffic. See Section 6 below.
c) Information from Third Parties
- Information from payment processors confirming successful transactions.
- Information from social media platforms if you interact with our Instagram or Facebook pages.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders, including arranging delivery.
- Create and manage your account.
- Communicate with you about your orders, including confirmations, delivery updates, and customer service inquiries.
- Send promotional emails or offers, where you have opted in (you may unsubscribe at any time).
- Improve the Site, our products, and customer experience.
- Detect and prevent fraud, abuse, or security issues.
- Comply with legal obligations, including tax and accounting requirements.
3. Legal Basis for Processing
Where applicable, we process your personal data on the following bases:
- Performance of a contract — to process and deliver your orders.
- Consent — for marketing communications and non-essential cookies.
- Legitimate interests — to improve our Site and services, and prevent fraud.
- Legal obligation — to comply with applicable tax, consumer protection, and record-keeping laws.
4. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Payment processors (e.g., [Payment gateway name]) to process transactions securely.
- Delivery/courier partners to fulfil and deliver your order.
- Service providers who support our operations (e.g., website hosting, email/SMS providers, analytics tools).
- Legal and regulatory authorities, where required by law or to protect our legal rights.
- Business transfers, in the event of a merger, acquisition, or sale of assets, subject to confidentiality obligations.
5. Data Retention
We retain your personal information for as long as necessary to:
- Fulfil the purposes described in this Policy.
- Comply with legal, tax, and accounting requirements (typically [X years] after your last order, per applicable Sri Lankan record-keeping requirements).
- Resolve disputes and enforce our agreements.
You may request deletion of your account and associated data at any time, subject to our legal retention obligations (see Section 8).
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep you logged in and remember items in your cart.
- Understand how visitors use the Site (via analytics tools such as [Google Analytics / other]).
- Personalize content and, where applicable, advertising.
You can control or disable cookies through your browser settings. Disabling cookies may affect certain Site functionality (e.g., cart persistence).
7. Data Security
We implement reasonable technical and organizational measures to protect your personal information, including SSL encryption on our Site and secure payment processing through [Payment gateway name]. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information, subject to legal exceptions.
- Object to or restrict certain processing, including marketing communications.
- Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, contact us at [privacy email address]. We will respond within a reasonable timeframe.
9. Children’s Privacy
The Site is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
10. International Data Transfers
If your information is transferred or processed outside Sri Lanka (for example, via cloud hosting or third-party service providers located abroad), we take reasonable steps to ensure it is protected in accordance with this Privacy Policy. [Confirm hosting/server location(s) if relevant]
11. Third-Party Links
Our Site may contain links to third-party websites (e.g., Instagram, Facebook). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies separately.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this Policy periodically.
13. Contact Us
If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:
[Company Legal Name] [Company Address] Email: [privacy/contact email] Phone: [phone number]
